Questions, answered plainly.

Chrishi’s unit for paid work. An image ad costs 5, a voiceover 5, a scene still 5, a motion clip 10 at 540p (20 at 720p, 40 at 1080p), video assembly 1, and sending a campaign to Meta paused costs 10. Writing the script is free. The price is shown before you run anything.

Unused credits stay in your balance, and each paid month adds your plan’s credits on top — 1,000 on Growth.

25 credits once, no card. Image Ads, Video Ads, Canvas and the Timeline are all open. 25 credits is enough for a small image batch; a complete generated video normally needs more.

On an active paid plan, yes: 500 credits for $49, 1,000 credits for $89 or 4,000 credits for $329, one time, added to your balance.

The app checks your balance before paid work starts. A batch that delivers only part of what you asked refunds the missing share; a batch with no result refunds everything outstanding; a failed Meta send refunds its 10 credits in full.

You can file a refund request from Billing in the app. Each request is checked against the Stripe charge and reviewed by a person. Refunds are handled as required by applicable law and any policy shown at purchase.

Chrishi creates the campaign, ad set and ad in your connected Meta ad account with every status set to paused. Nothing spends until you open Ads Manager and switch it on.

A connected Meta ad account (add it on the Integrations page, under “Meta (Facebook & Instagram)”), a single image ad or a finished video ad, a destination link, a daily budget of at least $5, and ad text within Meta’s limits: 125 characters of primary text, 27 for the headline and 27 for the description.

Single image ads and finished video ads. Carousels and slideshows stay in Chrishi as downloads; a send is refused before anything is charged.

Only when you activate it in Ads Manager. Chrishi never activates anything. Click tracking through your Chrishi link starts after that.

Not in the public product. Today Chrishi sends to Meta.

For physical products, no: the AI paints the scene and your prepared photo is placed on top as it is. Clothing shown worn on a model is the exception; that is an AI edit of your photo.

You do, in the brief; the optional Suggest copy button only fills fields you leave empty. Headline, offer, button and price are set as real text by our layout software, and the image model is told to draw no letters at all. Prices come from your text, never invented.

Image ads in 1:1 (1080×1080), 4:5 (1080×1350), 9:16 (1080×1920) and 16:9 (1920×1080). Video ads in 9:16, 1:1, 4:5 or 16:9, 5 to 60 seconds.

Those are Meta’s keep-out zones, where buttons and captions cover the ad on a phone: 64 px right and 86 px bottom on a square, 96 and 189 on 4:5, 96 and 346 on 9:16, 77 and 108 on 16:9. Layouts keep your text out of them; the stripes are never exported.

It depends on your product photos and your site. Clear, well-lit product pictures make the best ads. You can change everything in the studio afterwards.

Public pages only: logo, colours, typeface and how you describe what you sell. No login, no card, and an unclaimed preview is deleted after 24 hours.

Stripe for billing, Meta for connected ad delivery, Google for optional sign-in, Sentry for error reports, Browserless for website reading, and AI and media providers — OpenAI, ElevenLabs, Luma, fal.ai and PhotoRoom. Files are stored on Cloudflare R2. The Privacy notice has the detail.

No. Submitted creative work is not published as customer proof without your permission.

No, and we do not claim one. The Security page lists the controls that are actually in place.

Manage or cancel through Stripe’s billing portal from Billing. Your remaining credits and your creatives stay; new monthly credits stop.

Yes. Work you already generated stays in your library. A plan change affects future credits and paid access, not the files you made.

Yes. Google sign-in is offered next to email. It links to an existing email account only when Google confirms the address is verified.

Solo includes 1 workspace, Growth up to 3, Scale up to 5. Enterprise is agreed in writing.